What is FARFETCH’s returns policy?

We offer a refund on any items returned to us within 30 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.

If you have used cryptocurrency to pay for your order and you wish to return the items for a refund, you can follow the return procedure outlined below within 30 days from the date you placed your order. Once your return has been accepted by our brand or partner boutique, your refund will be processed by TripleA in the original cryptocurrency at the current exchange rate.

Our payment provider will use the email address you provided at checkout and email you as soon as your refund has been processed. Once a refund is successfully claimed by you, the crypto should return to your wallet within the same business day depending on how congested blockchain is.

To start a return, go to Orders & Returns in your account, or if you placed your order as a guest, enter your guest order details here

It's best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here

How do I book a free collection or return in store?

To request a return, go to Orders & Returns if you have an account, or if you placed your order as a guest, enter your guest order details here

For our Free Collection service, select courier collection and choose a collection date. We'll then send you a confirmation email with the next steps. Need to reschedule your collection? You can also do this in Orders & Returns in your account.

If you would prefer to drop off your return, select drop-off instead. Prepare your package with the return documents and take it to your chosen location along with your return confirmation email.

I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?

Yes – invoices for customs clearance will still be included in your FARFETCH order. When you're preparing your return, you'll need to include the Return Note outside the FARFETCH package.

How do I return my item?

Here’s what you need to do:

Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
Find the order you want to return and click Return Item(s)
Select each item and your reason for returning

There are two ways to return your items. Depending on your location, one will always be available.

1. Book a free returns collection

Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection

2. Return for free at a drop-off point near you

Select the in-store or drop-off option in your account and take the return to your chosen FARFETCH partner boutique or courier drop-off point

Prepare your return

Place the item inside the FARFETCH packaging - don't forget any brand boxes, dust bags, or cases
Attach your Return Label to the outside of the FARFETCH packaging.
If you received a Return Note with your order, attach it to the outside of your package

If you’re returning multiple beauty items that arrived in separate boxes, please package them the same way they arrived with new Return Labels.

When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.

Returns from different brands or partner boutiques and beauty items received individually should be packaged separately and the correct Return Label attached to the outside of each FARFETCH package.

How do I package my item for return?

Follow these steps to prepare your item:

Place any unwanted items, along with any brand boxes or cases that came with your order, inside the reusable FARFETCH packaging
Attach the Return Label and the Return Note to the outside of the FARFETCH packaging. Please do not attach any labels to the designer box or cases that came with your order

If you're returning to multiple locations, please pack the items separately and attach the corresponding Return Label to the outside of each package.

Find out more about preparing your package for return here

Does my order need to be returned in the FARFETCH package it arrived in?

We recommend returning your item in the reusable FARFETCH package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

Will the courier collect multiple packages?

Yes, your courier may be able to collect multiple packages. If you're returning items to multiple FARFETCH brands or partner boutiques, you'll still need to request a separate collection for each package in your account. If you placed your order as a guest, enter your guest order details here

When will I receive my refund?

You can track your return by using the tracking number assigned to your Return Label. Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. As soon as it's accepted, we'll send you a confirmation email.

Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.

Will delivery costs & duties be refunded on return?

While we offer a Free Collection service for all returns, the original delivery cost won’t be included in your refund. If you placed an order to a Delivery At Place (DAP) destination, taxes and duties are non-refundable through FARFETCH. You may be able to recover these by contacting your local customs office directly. If you placed an order to a Delivery Duties Paid (DDP) destination, taxes and duties are refundable through FARFETCH.

Can I return my made-to-order item?

We are unable to accept returns as customised items are created to your specification.

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